Refund policy
Refund & Return Policy
At Save Point Merch, our products are made to order specifically for each customer. Because each item is produced after an order is placed, we do not accept returns or exchanges for change of mind, incorrect size selection, or buyer's remorse.
However, if your order arrives damaged, defective, misprinted, or incorrect, please contact us and we'll work to make it right.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item is damaged, defective, misprinted, or you received the wrong item, contact us at support@savepointmerch.store within 14 days of receiving your order.
Please include:
- Your order number
- A description of the issue
- Clear photos showing the item and the problem
Once we've reviewed the issue, we'll let you know the appropriate next step. Depending on the circumstances, we may offer a replacement or refund.
Change-of-Mind Returns
Because our products are made to order, we do not accept returns or provide refunds for change of mind, buyer's remorse, or ordering the wrong size, color, or product.
Please review product descriptions and sizing information carefully before placing your order.
Exchanges
We do not offer traditional exchanges for size, color, or product preference.
If you receive an item that is damaged, defective, misprinted, or incorrect, please contact us so we can review the issue and determine the appropriate resolution.
Returns
Please do not send an item back without contacting us first.
If a return is required as part of resolving an approved claim, we'll provide instructions on what to do next.
Items returned without prior authorization may not be accepted.
Refunds
If a refund is approved, it will be issued to your original payment method.
Please allow up to 10 business days after the refund has been processed for it to appear on your account. Processing times may vary depending on your bank or credit card provider.
If more than 15 business days have passed since we confirmed your refund was issued, please contact us at support@savepointmerch.store.
Questions?
If you have questions about an order, refund, or damaged item, contact us at:
We aim to respond within 48 business hours.